Privacy Policy

Red Hot Games (“we,” “us,” or “our”) is a leading B2B supplier of iGaming platforms, sportsbooks, physical betting terminals (SSBT/FOBT), and regulatory compliance systems. We are fully licensed by national entities, including the Gauteng Gambling Board (GGB).

This Privacy Policy explains how we process information gathered through our corporate portals, licensed software architectures, hardware telemetry servers, and support ticketing pipelines. This policy does not apply to consumer wager records unless held by our systems on behalf of certified operators under strict processing SLAs.

📅 Last Updated: May 12, 2026 | Effective Date: September 1, 2020

As a B2B operator, we collect essential data to maintain service health, ensure national compliance, and protect system integrity. This falls into several categories:

• Corporate & Representative Information: Name, professional email address, telephone numbers, and betting licence credentials when partnering with us.
• Hardware & Terminal Telemetry: For physical SSBT cabinets deployed across retail venues, we record terminal uptime, bill validator status, peripheral error codes, and local thermal sensors to guarantee terminal performance.
• Integrity and Transactional Logs: Safe, immutable recording of system handshakes, connection hashes, and regulatory audit packets ensuring bets are recorded transparently as required by national gaming acts.
• Technical & Portal Diagnostics: Web browser details, IP address logs, cookie analytics, and user navigation behavior on our marketing portals.

All collected information is strictly utilized under valid legal frameworks, including contract execution, regulatory compliance, and legitimate operational interests:

Red Hot Games does not rent, sell, or trade personal or corporate data to marketing brokers. We disclose metrics strictly to trusted entities:

• Regulatory & State Authorities: National gambling boards (such as the GGB), compliance inspectors, tax authorities, and judicial bodies when required by law.
• Manufacturing Partners: HC Terminals (our premier UK hardware alliance) only to coordinate physical cabinet serial allocations and hardware component warranties.
• Independent Test Laboratories: Certified testing houses (such as GLI, BMM Testlabs) during software verification, compliance checks, or auditing routines.
• Subprocessors: Secure cloud host providers, server logs storage nodes, and professional technical consultants acting under strict confidentiality contracts.

Red Hot Games enforces comprehensive defense-in-depth measures to protect structural assets against theft, tampering, or loss:

Red Hot Games operates globally and is committed to compliance with localized data protection laws:

• Protection of Personal Information Act (POPIA): For operations inside South Africa, we store and process data in accordance with the 8 Conditions for Lawful Processing.
• General Data Protection Regulation (GDPR): For our international B2B clients, we serve as a Data Processor, complying with strict storage limitations and cross-border transfer protections.

Depending on your location, you hold legal rights regarding your information, including the right to Request Access, Rectification, Erasure / Deletion, or to Object to our processing pipelines. If you wish to execute any of these privileges, please reach out to our legal officer.